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FAQs/Contact Us
FAQ
FAQ (Frequently Asked Questions)
Use this section to get immediate answers to your question
General
Here we will put a 10-15 word question for our users to read?
Here we will put an answer to the question above. The answer will be between 20-25 words in length.
Here we will put a 10-15 word question for our users to read?
Here we will put an answer to the question above. The answer will be between 20-25 words in length.
Is there any music or sound in the video?
Yes. Royalty free music is included in the video.
What format will my finished video be in?
The video will be in the universal format of MP4 suitable for all browsers and editing software.
How long will my video play for?
We have videos in duration from 3-4 seconds, up to 30 seconds. The duration (in seconds) is indicated on each video preview.
As well as my logo, can I add text to the video?
On all of our videos you may add your logo. On some you may also add text. These options are indicated on each video preview.
Payments
How much do the videos cost?
We have 3 pricing structures – all videos are priced at either $19, $25 or $29. The price is indicated on each video preview.
Can I pay with my credit card? Do you accept PayPal payments?
Both. We accept PayPal payments, plus all major credit and debit cards worldwide (Visa, MasterCard, American Express, JCB, Discover and Diners Club). We also accept Bitcoin, Apple Pay, Android Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit and China’s Alipay. You can choose your payment options at checkout.
Can I get a discount if I order multiple videos at the same time?
Yes. We offer a range of discount options dependent on number of videos ordered. Packages of 10+ videos qualify for discount. Please email us using the form below to enquire further.
Will you send me an invoice after purchase?
We do not issue invoices. However you will be able to identify our charges by checking your bank/online account statements and looking for our company name next to the withdrawal – ‘3DLogoVideo’. You may also view your purchase history by checking the ‘My Videos’ page on this website.
Is it safe to use my credit/debit card on this website?
Yes. 100% safe. The 3DLogoVideo checkout process is secured by HTTPS / TLS encryption and works only with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
Do you give refunds in case I decide not to use my finished video?
We are unable to refund after video delivery. If you wish to cancel your order after purchase please email us the request immediately, as we deliver the final product within 24 hours of your purchase.
Delivery
How long will my order take?
Your finished video will be available for you to download from the ‘My Videos’ page on this website within 24 hours of purchase.
How will you send me the finished video after purchase?
Your finished video will be available for you to download from the ‘My Videos’ page on this website within 24 hours of purchase.
How big will the finished video be in terms of Megabytes (MB)?
All our videos differ in terms of file size, but typical values range from 5MB to 50MB.
How long will my finished video be available on this website to download?
We will store your videos on our server for download for 90 days. Please note that the videos will not be available after this time.
If I want an edit made to my finished video, how will I get this?
We do not provide revisions to finished videos. If you require another video with new or different content adding/changing you will need to place a new order.
Is there a money-back guarantee if I do not receive my finished video on time?
Yes. We guarantee delivery of final video to our server (on the ‘My Videos’ page) on this website within 24 hours of your purchase, or your money back.
CONTACT US / Ask a Question
Submit Your Question
Use this section if the answer to your question is not clearly in the FAQ section above and you want to send a message.We will reply to your messages within 24hrs.
