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Use this section to get immediate answers to your question
Yes. You can use your videos for both personal and commercial use.
Yes. Royalty free music is included in the video.
The video will be in the universal format of MP4 suitable for all browsers and editing software.
We have videos in duration from 3-4 seconds, up to 30 seconds. The duration (in seconds) is indicated on each video preview.
On all of our videos you may add your logo. On some you may also add text. These options are indicated on each video preview.
We have 3 pricing structures – all videos are priced at either $19, $25 or $29. The price is indicated on each video preview.
Both. We accept PayPal payments, plus all major credit and debit cards worldwide (Visa, MasterCard, American Express, JCB, Discover and Diners Club). We also accept Bitcoin, Apple Pay, Android Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit and China’s Alipay. You can choose your payment options at checkout.
Yes. We offer a range of discount options dependent on number of videos ordered. Packages of 10+ videos qualify for discount. Please email us using the form below to enquire further.
Yes, we will issue an invoice to your email address. Also, you will be able to identify our charges by checking your bank/online account statements and looking for our company name next to the withdrawal – ‘3DLogoVideo’. You may also view your purchase history by checking the ‘My Videos’ page on this website.
Yes. 100% safe. The 3DLogoVideo checkout process is secured by HTTPS / TLS encryption and works only with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
We are unable to refund after video delivery. If you wish to cancel your order after purchase please email us the request immediately, as we deliver the final product within 24 hours of your purchase.
Your finished video will be available for you to download from the ‘My Videos’ page on this website within 24 hours of purchase.
Your finished video will be available for you to download from the ‘My Videos’ page on this website within 24 hours of purchase.
All our videos differ in terms of file size, but typical values range from 5MB to 50MB.
We will store your videos on our server for download for 60 days. Please note that the videos will not be available after this time.
We do not provide revisions to finished videos. If you require another video with new or different content adding/changing you will need to place a new order.
Yes. We guarantee delivery of final video to our server (on the ‘My Videos’ page) on this website within 24 hours of your purchase, or your money back.
Use this section if the answer to your question is not clearly in the FAQ section above and you want to send a message.We will reply to your messages within 24hrs.